Enterprise Rent-A-Car www.enterprise.com

They're the largest car rental company in the world, with more than 6,000 rental offices in five countries and a rental car fleet of more than 600,000 vehicles.

Aside from being big, Enterprise is also very successful. They have consistently grown ahead of the rest of the rental car industry.

How is it that Enterprise has remained ahead of the pack for so many years?

First, they actually started a whole new area of the rental car market. Instead of renting cars to folks on vacation like Alamo or on business trips like Hertz or Avis, Enterprise rent a car specializes in renting to people who need a temporary replacement car (for folks that have crashed their own car) or a vehicle for a special occasion. This is called long term rentals or replacement rentals. To do this effectively, Enterprise needs to put their branches where the action is -- your neighborhood. There is an Enterprise branch within 15 miles of 90 percent of the U.S. population.

Second, Enterprise has a very different management philosophy. Enterprise founder Jack Taylor and a handful of his co-workers started a one-shop rental car company based on a simple idea: "Take care of your customers and employees first, and profits will follow." The entire business is based on customer service, and hiring employees that are dedicated to delivering a great customer experience. Career advancement is tied not only to fleet growth, profitability, and employee development but also to quality customer service. As Enterprise's employees advance within the system, the company's growth drives their financial rewards and continues to attract more top talent.

To make sure that all the customers are satisfied, Enterprise came up with a metric to track customer experience.

The Enterprise Service Quality index (ESQi) hinges on two simple words: completely satisfied. Every month, the company tracks customer satisfaction with EACH local branch through telephone surveys of hundreds of thousands of customers. Each branch earns a ranking based on the percentage of its customers who say they were completely satisfied. ESQi is one of many ways in which Enterprise RentaCar reminds themselves to put customers' needs first.

The result has been millions of satisfied customers, thousands of successful employees, and a company that just keeps on growing.

The company has won numerous awards. • Ranked No. 16 on the Forbes' "500 Largest Private Companies in America" list • Named by Entrepreneur magazine as "Best Rental Car Company" • Recognized as one of the "50 Best Employers in Canada" by The Globe and Mail, 2003 and 2004 • Named by Fortune as one of the "100 Best Companies to Work For" in 1999 • Ranked highest in customer satisfaction by J.D. Power and Associates for rental car companies at or near airports • Largest college recruiter in the United States as reported by Black Collegian magazine, 2004

You can rent the following car types with Enterprise: Economy Car Rental, Compact Car Rental, Intermediate Car Rental, Standard Car Rental, Full Size Car Rental, Premium Car Rental, Luxury Car Rental, Minivan Rental, Sport Utility Rental, Pickup Truck Rental, Cargo Van Rental

Here's a list of the top rental cities for Enterprise Rent A Car: Albuquerque, NM - Atlanta, GA - Augusta, GA - Austin, TX - Baltimore, MD - Baton Rouge, LA - Boise, ID - Boston, MA - Buffalo, NY - Charleston, SC - Charleston, WV - Chattanooga, TN - Chicago, IL - Cincinnati, OH - Clearwater, FL - Cleveland,OH - Colorado Springs, CO - Columbia, MO - Columbia, SC - Columbus, OH - Corpus Christi, TX - Dallas, TX - Daytona Beach, FL - Denver, CO - Des Moines, IA - Detroit, MI - El Paso, TX - Fort Lauderdale, FL - Fort Myers, FL - Fresno, CA - Grand Rapids, MI - Green Bay, WI - Greensboro, NC - Honolulu, HI - Houston, TX - Huntsville, AL - Indianapolis, IN - Jacksonville, FL - Jefferson City, MO - Kansas City, MO - Lafayette, LA - Lansing, MI - Las Vegas, NV - Lincoln, NE - Little Rock, AR - Long Beach, CA - Los Angeles, CA - Louisville, KY - Lubbock, TX - Madison, WI - Memphis, TN - Miami, FL - Milwaukee, WI - Minneapolis, MN - Mobile, AL - Montgomery, AL - Myrtle Beach, SC - Nashville, TN - New Orleans, LA - New York City, NY - Newark, NJ - Oklahoma City, OK - Omaha, NE - Orlando, FL - Peoria, IL - Philadelphia, PA - Phoenix, AZ - Pittsburgh, PA - Portland, OR - Providence, RI - Raleigh, NC - Reno, NV - Richmond, VA - Rochester, NY - Sacramento, CA - Salt Lake City, UT - San Antonio, TX - San Diego, CA - San Francisco, CA - San Jose, CA - Savannah, GA - Seattle, WA - Sioux Falls, SD - Spokane, WA - Springfield, IL - Springfield, MO - St Louis, MO - St Paul, MN - St Petersburg, FL - Syracuse, NY - Tallahassee, FL - Tampa, FL - Topeka, KS - Tucson, AZ - Virginia Beach, VA - Washington, DC - West Palm Beach, FL - Wichita, KS

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